By Low Sui Pheng,Zhu Rui
ISBN-10: 9811009554
ISBN-13: 9789811009556
This booklet examines the amenities administration (FM) of hospitals and healthcare amenities, that are one of the most complicated, high priced and tough form of structures to control. It offers and evaluates the FM carrier caliber criteria in Singapore’s hospitals from the patient’s viewpoint, and gives tips about tips to effectively increase FM carrier caliber and accomplish better sufferer pride. The e-book additionally positive aspects necessary supplementary fabrics, together with a record of 32 key components for winning amenities administration and one other list of 24 carrier attributes for hospitals to accomplish fascinating provider caliber in reference to amenities management.
The ebook adopts a distinct method of mixing carrier caliber and caliber idea to supply a extra holistic view of ways FM carrier caliber will be accomplished in hospitals. It additionally integrates 3 tools, particularly the SERVQUAL version, the Kano version and the QFD version to yield empirical effects from surveys for implementation in hospitals.
Although the e-book used to be written from the point of view of FM provider caliber for hospitals, the findings and suggestions also are suitable for different non-healthcare sectors the place acceptable classes can also be drawn for FM and repair caliber more often than not. it is going to relatively profit caliber Managers, amenities Managers and clinic Administrators.
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Service Quality for Facilities Management in Hospitals by Low Sui Pheng,Zhu Rui
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